Objetivo

Initial checks are taken to confirm that all necessary documents have been received and that the applicant is suitable for the course.

The decision about making conditional offers to applicants is made by the admissions team taking into account qualifications, language, experience, motivation to study and financial status

Student is sent pre-arrival information along with the letter of acceptance. 

Propietario

Academic Office

Alcance

The enrolment of all admitted students to the official programs offered at the school.

Entradas

Evaluation reports from Madrimasd CUALIFICAM, if any.

Enrolment regulations.

Admitted students.

Maximum time to confirm the enrolment of the student to the programme once all documents have been correctly received is 5 days.

Salidas

Enrolled Students

Registros

Data and reports related to enrolment.

Candidate records stored on the server.

Other records, result reports, and necessary documents.

Necesidades de recursos

Personnel involved (admitted students, admissions department, accounting, documentation management, and university management), necessary documents for enrolment, computer with server and data.

Objetivo

To regulate the academic recognition of credits in official study programs between the same or other institutions, as well as to proceed with the recognition of credits for university studies, non-university studies, proprietary studies, or accredited work experience provided that such experience is related to the competencies inherent to the said degree.

Those applicants who, fulfilling the access requirements, have been admitted to the corresponding Master's programs, may request the recognition of ECTS credits in accordance with the requirements and conditions established in our own Regulations on Recognition and Transfer of Credits, approved and published in development and transposition of the provisions of RD 1393/2007, of October 29, and article 10 of RD 822/2021, of September 28, which establishes the organization of university education. Specifically, the following cases apply:

• Recognition of credits for professional internships based on accredited professional experience in the appropriate competency levels and periods (up to a maximum of 12 ECTS).
• Recognition of credits for Microcredentials (20 ECTS) offered by the Center, subject to the same evaluation and certification process, which will be part of the Diploma Supplement.
• Recognition of credits for Master's Programs or 20 ECTS Microcredentials from other associated or linked Centers to Aeen, subject to the same evaluation and certification process.
• Recognition of credits for University Master's programs, both official and proprietary, and for accredited Business Schools and Postgraduate Centers (AMBA, EQUIS, AACSB, etc.) (maximum of 30% of the Program's ECTS, and the Final Master's Thesis is excluded from recognition).

Maximum time for credit recognition confirmation (5 working days).

Propietario

Academic Department

Alcance

All admitted students to the official master's programs offered at the school who request it.

Entradas

Completed Request for Credit Recognition form

Supporting documents verifying the education or professional experience of the credits being requested for recognition.

Salidas

Document of approval or denial of credit recognition.

Registros

Application forms from the students

Candidate records on the student portal.

Other minutes, reports of results, and documents that may be necessary.

Necesidades de recursos

Personnel involved (admitted students, academic department, and university management), necessary documents for credit recognition, computer with server, ESE Student Portal and data.

Objetivo

Control and manage student academic records throughout their journey in the institution, from initial contact to completion, through the SDI (student record number) maturation process in CRM, following established processing rules.

Propietario

Admission Department, Finance Department and Academic Department

Alcance

This process encompasses the management of student academic records, including data collection, documentation, and status updates, from program inquiry to graduation or program abandonment.

Entradas

• Student information requests
• Completed data provided by students
• Program and area preferences indicated by students

Salidas

• SDI (student record) creation and classification in CRM
• Information provided to potential students and initiation of admission process
• Document collection and upload to student's CRM record
• Student status updates (enrollment, matriculation, graduation, withdrawal)

Registros

• SDIs in CRM containing student data and communication history
• Documented student progress and activity in CRM and SRM platforms

Necesidades de recursos

• CRM system with integrated SRM and document management capabilities
• Communication channels for student inquiries and interactions
• Team leaders and personnel from various departments
• Financial department for payment processing and enrollment status management
• Platform access and virtual learning environment for students

Objetivo

This procedure aims to manage the academic records submitted for validation of the different subjects in their various modalities, necessary for obtaining the corresponding master's degree.

Timing of this procedure falls within the framework provided by Cualificam (5 days).

Propietario

Academic Department

Alcance

This will apply to the academic progression reports of the students enrolled in the programmes of the school.

Entradas

Excel of academic progression report

Procedure for registration, preparation, and communication of academic records

Salidas

Academic Progression Report of the programme

Excel of the Academic Progression Report

Registros

Certificate of Completion for the course.

Folder for the Closing of Records on the Drive and Student Portal.

Other minutes, reports of results and documents that may be necessary.

Necesidades de recursos

The procedure requires a computer with access to the Drive, involvement of personnel including an educational coach, accounting staff and the academic officer, as well as access to the internet and document management programs such as Word, PDF, Zip, Rar, Excel, etc.

Data related to student grades and the process of issuing academic transcripts is also necessary.

Objetivo

The objective of this process is to manage, prepare, and issue academic certificates for students who are currently enrolled, will be enrolled, or have completed the school's program.

Process:

1. Receive academic certificate request from the student or authorized representative.
2. Verify the identity of the applicant and their relationship to the student.
3. Consult the academic database to obtain the necessary student information (academic record, grades, courses, etc.).
4. Prepare the academic certificate including the relevant student information.
5. Review and approval of the certificate by the academic secretary.
6. Print and sign the certificate.
7. Send the certificate to the student or authorized representative (in person, by mail, or email).
8. Register the issuance of the certificate in the school's database.
9. File a copy of the issued certificate.

Propietario

Academic Office

Alcance

Students who are currently enrolled, will be enrolled, or have completed the school's program.

Entradas

• Academic certificate request (request form completed by the student or authorized representative)
• Student's academic information (academic record, grades, courses, etc.)

Salidas

• Academic certificate issued and signed by the academic secretary or the competent authority.

Registros

• School's academic database (academic record, grades, courses, etc.)
• Registry of academic certificate requests and issuances.

Necesidades de recursos

• Computer with access to the academic database and a word processing program (Microsoft Word, Google Docs, etc.)
• Printer and paper for printing certificates
• Access to email for receiving requests and sending digital certificates if necessary
• Filing cabinet and physical space for storing copies of issued certificates

Objetivo

Establish a clear framework for awarding Master's degrees based on specific grade and credit requirements, recognizing and differentiating students' academic achievements.

Awards will be made on the basis of ‘pass’, ‘merit’ or ‘distinction’.

A Master’s degree shall be awarded to a student who has passed modules equivalent to 90 ECTS credits at Masters Level within their approved programme of study; including a dissertation or equivalent (unless a variation waiving the requirement for a programme to include a dissertation has been approved by the Academic Board).

To be awarded a Master's Degree with Distinction a student must (where the award in its entirety, i.e., 90 ECTS credits, has been taught and assessed at the Validating Partner):

• Achieve a grade of at least A in their Dissertation, AND

• Achieve a grade of at least A in the majority of modules.

To be awarded a Master's Degree with Merit a student must (where the award in its entirety, i.e., 90 ECTS credits, has been taught and assessed at the Validating Partner):

• Achieve a grade of at least B in their Dissertation, AND
• Achieve a grade of at least B in the majority of modules (equivalent to at least 80 credits).

Where a student has been admitted with RPL, the classification of the award will be calculated on the basis of credit achieved at the Validated Partner (although there may be exceptions laid down in programme-specific regulations). At least half the credits gained at the Validated Partner (including the dissertation) need to be in the ‘A’ category for a Distinction to be awarded, and at least half the credits gained at the Validated Partner need to be in the ‘B’ category for a Merit to be awarded. 

Propietario

Academic Registry

Alcance

Some programmes offered by the ESE are validated by a University Partner for the UK award of Master of Science or Master of Business Administration. The Validating Partner and the Validating Arrangement will be explicitly outlined in the Programme Specification for the relevant programme of study.

II. The degrees of MSc or MBA may be awarded on the basis of a programme of taught modules, examination and dissertation.

III. All Master’s programmes are aligned with The Framework for Higher Education Qualifications in England, Wales and Northern Ireland (FHEQ).

IV. The Master’s degrees of ESE may be conferred by the authority of the University

Examinations Board of the Validating Partner upon such candidates having:

1. Satisfied the provisions and regulations of the ESE as agreed with the Validating Partner

2. Completed a programme of studies consisting of the prescribed number and range of modules of the degree programme for which they are registered; and

3. Satisfied their Board of Examiners that they have attained the requisite standard in the prescribed assessments for the modules on their programme of study.

V. Candidates may be required to attend an oral examination which shall form part of the assessment and examination for the degree.

VI. There is no prescriptive balance between the elements comprised within a Master’s programme. In some cases, students may follow elements that are also provided to undergraduate students, but these must be at level 6 of the FHEQ and must not constitute more than 30 units of the total programme. In these cases, there will normally be separate course specification documents, tuition and/or separate assessment for postgraduate students. Each Master’s programme shall describe the nature of the programme (e.g., the constituent components and assessment).

VII. The minimum period of study for a Master’s programme shall be twelve months, consisting of a minimum of 180 units at Level 7 in the FHEQ. On successful completion the weighting and credits assigned to a module will be equal to its unit value. In order to be eligible for the award of a degree a student must have studied the full syllabus as prescribed by the curricula and special regulations for the degree programme.

Degree programme requirements

In order to graduate with a Master’s degree a student must have earned a minimum of 180 UK credits at FHEQ Level 7, and must satisfy all graduation requirements.

Entradas

Validated-Awards may only be conferred by the Chair of Governors and the Vice-Chancellor.

6C.2 The Validating Partner offers the following certification for students who wish to follow programmes of study provided by ESE, which may be existing modules, but which do not necessarily involve assessment. These certificates will not be credit rated, and are issued by the European School of Economics.

1. Certificate of Attendance

2. Certificate of Competence

6C.3 The Validating Partner offers the following awards to students who have completed programmes of study, and are issued by Academic Registry:

1. Postgraduate Certificate

2. Postgraduate Diploma

3. Master of Business Administration (MBA)

4. Master of Science (MSc)

Salidas

Publication of Approved Results

8.17 Following ratification by the Academic Board of Examiners final examination results are released to the students by the Academic Office contacting the student by e-mail. Academic Transcripts, showing classification, subjects and grades will be released and collected from the Campus Academic Office. Students will be informed when these are ready for collection.

8.18 It is the responsibility of the student to ensure that the Academic Office holds the correct address to which any relevant documentation may be sent.

8.19 Where a Board of Examiners has permitted a candidate to be re-examined or reassessed in a module after initial failure, any re-examination or re-assessment shall be at the next available opportunity unless otherwise directed by the examiners. A candidate who does not avail themselves of this further opportunity will lose any further right to a re-sit examination. Marks for re-examined or re- assessed work will be capped at 40pc for UG Programme and 50pc (C) for PG Programme.

8.20 Where a student fails a resit or resubmission, they must repeat the module at the earliest available opportunity. In no case may a candidate be re-examined or reassessed more than twice for the purposes of progression or classification.

8.21 Following successful re-examination or re-assessment of any failed element(s), the final mark, in which an element is retaken, excluding deferrals, will be capped at 40pc or 50pc (according to the programme) or the first attempt grade, whichever is higher. This capped grade will be used to calculate the final average of the programme.

8.22 Where a candidate fails to satisfy the examiners on re-examination or reassessment the higher mark achieved will be recorded for the purposes of progression or classification.

8.23 Candidates will not be allowed to re-sit papers passed at the first attempt.

8.24 Exceptionally, where the circumstances under which a candidate sat an examination are deemed to have been seriously disadvantageous (for example: medical reasons), and subject to Regulation 12.5 having been adhered to, the Board of Examiners may recommend that the candidate be permitted one further attempt at the examination and be credited with the actual mark obtained.

Registros

Undergraduate and Postgraduate Programmes Award Board

8.2 This board will meet annually, after all the other boards, to receive recommendations for awards from the Programme Board of Examiners, endorsed by the External Examiners. Any areas of unresolved difficulty in the work of the Programme Board of Examiners may be passed to this Board for resolution. The Undergraduate Programmes Awards Board will make awards on behalf of the Academic Board, within the provisions of the Academic Regulations. It will also review standards and levels of achievement across the programmes and monitor the application of the assessment regulations for undergraduate programmes.

8.3 The membership of the Postgraduate Programmes Award Board will be:

• Chair – appointed by Academic Board;

• Programme Co-ordinators or assessment co-ordinators representing all

undergraduate programmes;

• Representatives from AQSS and Academic Registry;

• Chief External Examiner for Undergraduate Programmes.

Its terms of reference are the:

a) reviewing the students’ entire profile of module results

b) making decisions regarding progression

c) confirming eligibility for awards on the basis of accumulated credit

d) ensuring any award-specific requirements have been met

e) conferring awards and if appropriate agreeing the classification of each student

f) noting decisions of the mitigating circumstances panel/s and agreeing the

recommendations of the assessment enquiry panel/s

Necesidades de recursos

Meeting facilities, documentation and records, programme coordinators and assessment coordinators, representatives from AQSS and Academic Registry, Chief External Examiner for Postgraduate Programmes, information systems, communication channels, academic regulations, mitigating circumstances and assessment enquiry panels, and administrative support.

Objetivo

To ensure the processing and response to student complaints at the European School of Economics.

Propietario

Academic Team, Head of Quality & Standards, Head of Academic Coordination.

Alcance

The Student Complaint Policy applies to all students, alumni, and applicants of the European School of Economics, addressing various issues related to the university's actions, services, and behavior while aiming for quick, informal resolutions to improve the student experience.

Entradas

1. Student complaints related to the university's action or lack of action, or service provided by or on behalf of the university.
2. Evidence to support the complaint.
3. Previous attempts at informal resolution.

Salidas

1. Response to the student complaint following the 3 Levels of the ESE complaints procedure.
2. Potential mediation between the involved parties.
3. Possible improvements to the student experience based on the complaint feedback.

Registros

1. Complaints and their outcomes will be recorded by the Academic Team.
2. Reports on the nature of complaints, complainants, and resultant actions will be generated.

Necesidades de recursos

1. Policies and procedures related to student complaints (e.g., Academic Appeals Policy, Anti-harassment Policy, Malpractice Policy, etc.).
2. Access to the Students Portal for reporting and monitoring purposes.
3. Communication channels for submitting complaints (e.g., email, online form, etc.).

Objetivo

Measure the effectiveness of the management and the adequacy of the Educational Program and assess its outcomes.

Propietario

School Management

Alcance

Review the previous course's system, which contains the proposed improvement actions.

Entradas

1. Previous course review: Evaluate the performance, outcomes, and feedback from the previous course to identify areas for improvement.
2. Improvement action proposals: Develop new proposals for improvement actions based on the findings from the previous course review.

Salidas

1. Revised course system: Update the course system with the proposed improvement actions, ensuring the Educational Program remains effective and relevant.
2. Implementation of improvement actions: Carry out the proposed improvement actions and monitor their impact on the course's effectiveness and student outcomes.
3. Continuous improvement process: Establish a process for regularly reviewing and updating the Educational Program based on ongoing feedback and performance data.

Registros

1. Generated reports: Maintain records of course reviews, improvement action proposals, and the outcomes of implemented actions, providing a basis for future evaluations and improvements.

Necesidades de recursos

1. Folder for organizing and storing course review documents, improvement action proposals, and related records.
2. Computer for managing and analyzing course data, conducting reviews, and developing improvement action proposals.
3. Dedicated staff, such as program coordinators or academic administrators, to oversee the course review process, develop improvement action proposals, and implement changes to the Educational Program.
4. Access to feedback and performance data from students, faculty, and other stakeholders to inform the course review process and improvement action proposals.

Objetivo

To guide and support students in finding and securing internships that align with their career aspirations and provide valuable professional experience. The process involves several steps, including filling out an application form, attending workshops to prepare for the selection process and the professional experience, updating or creating a CV, and meeting with the Internship Department Coordinator for an individual session to discuss expectations and develop a placement strategy. 

The Internship Department networks with companies and provides information to students regarding internship possibilities, while students are also encouraged to be proactive in seeking opportunities and gaining knowledge about networking and the job market. Ultimately, the aim is to help students gain real-world experience, develop important skills, and make connections in their chosen field.

To establish a systematic approach for planning, evaluating, and reviewing the curricular external internships that are integrated academic activities in the Master's degree programs leading to official titles. The following actions will be taken:

•          The school's management will engage in the recruitment of companies and signing of cooperation agreements with collaborating entities, coordinating this activity with the academic departments.

•          The management will evaluate and review the management of curricular internships, taking into account the results of surveys completed by the collaborating entity's tutor, the academic tutor, and the students.

Additionally, proposals for improvement of the curricular internships will be analysed and evaluated.

Propietario

Internship Department

Alcance

To establish a systematic approach to the management of the internships and to continually improve them based on feedback from students, academic tutors, and collaborating entities.

Entradas

• Regulations for internships at the European School of Economics
• Cooperation Agreement sent by the Academic Office to the collaborating company for completion and stamping
• Documents to be completed by the collaborating company
• Documentation for the assignment of a student's internship to the collaborating company for the Selection Act by the Academic Officer of the school.

Salidas

• A final report by the student detailing the activities carried out during the practical experience, as well as an assessment of their quality, to be submitted to the academic supervisor.
• A final satisfaction survey completed by the student and submitted to the academic supervisor.
• Data obtained from the completed questionnaires.
• A report on the results of the indicators defined in the procedure, including the results of the surveys.
• An analysis by the Quality Assurance Committee, which will be reflected in the procedure for monitoring, evaluating, and improving the program.

Registros

General data from surveys.

Corresponding folder on the practice exchange program server for collected information.

Other necessary documents or reports.

Procedure for Monitoring, Evaluation and Improvement.

Internship Procedure.

Necesidades de recursos

• Personell involved (Academic Officer, Director, collaborating entity tutor, evaluation and quality unit of the , Quality Assurance Commission of the Center).
• Accident insurance policy subscribed by the school to guarantee liability and damages to third parties that the student may cause during the development of their internships.
• In the case of distance learning, it will be essential to contract liability and accident insurance.
• A list of companies/institutions with which internship agreements have been signed during the period under consideration.
• A list of students who have completed external internships during the period under consideration.
• Reports on the progress of internships prepared by the internship supervisors.
• Copies of internship agreements and addendums signed during the academic period

Objetivo

Manage the job offers from collaborating entities looking to make new hires.

Propietario

Internship Department, School's Management

Alcance

Management of the Job Offers for Students and Alumni.

Entradas

1. Job opportunities: Receive job offers from employers through email or phone calls, detailing job descriptions, requirements, and application procedures.
2. Student and alumni profiles: Collect and maintain up-to-date information on students' and alumni's skills, experiences, and career interests to better match them with suitable job opportunities.

Salidas

1. Job postings on the Intranet: Publish job opportunities on the school's Intranet, allowing students and alumni to browse and apply for positions that align with their interests and qualifications.
2. Application support: Provide guidance and assistance to students and alumni throughout the application process, such as resume reviews, cover letter writing, and interview preparation.
3. Employer relations: Foster relationships with employers, promoting the school's programs and the value of hiring its students and alumni.

Registros

1. Job postings archive: Maintain a record of job opportunities posted on the Intranet, including details on positions, employers, and application outcomes.
2. Application tracking: Track students' and alumni's job applications, interview requests, and job offers, using the data to inform future career support initiatives.
3. Employer engagement records: Document interactions with employers, including meetings, calls, emails, and feedback on candidates.

Necesidades de recursos

1. Computer for managing job postings, tracking applications, and maintaining records on the Intranet.
2. Dedicated staff, such as career counselors or job placement coordinators, to liaise with employers, support students and alumni in their job search, and manage the job postings on the Intranet.
3. Communication tools, such as email or phone systems, to facilitate interactions between the school, employers, students, and alumni.

Objetivo

Manage and review the professional guidance and job placement of the different degree programs offered at the center.

Foster a "professional in training" mindset among students by linking their academic training to the corresponding professional field and encouraging their involvement in designing their professional trajectory, through:

• Developing a Center Action Plan.
• Conducting individual and group orientation sessions and recommended activities.
• Monitoring and tracking satisfaction levels.

Propietario

Internship Department

Alcance

Provide information and resources for students to make informed decisions about their professional careers.

Entradas

1. Request for career guidance: Students seeking advice on their career path, job search strategies, or professional development opportunities.
2. Changes in the relevant labor legislation.
3. Evaluation reports from Madrimasd CUALIFICAM, if available.

Salidas

1. Career counseling sessions: Individual or group meetings with students to assess their skills, interests, and goals, and provide guidance on job search strategies, networking, and professional development opportunities.
2. Customized career development plans: Based on the assessment of students' skills and goals, create personalized plans to help them achieve their desired career outcomes.
3. Workshops and seminars: Organize workshops and seminars on topics related to career development, such as resume writing, interview skills, or industry trends.
4. Networking events: Create opportunities for students to connect with alumni, industry professionals, and potential employers through networking events or career fairs.

Registros

1. Meeting agendas: Document the topics discussed, insights gained, and follow-up actions from career counseling sessions.
2. Student progress reports: Track students' progress towards their career goals, including milestones, achievements, and areas for improvement.
3. Attendance records: Keep track of students' participation in career development activities, such as workshops, seminars, and networking events.
4. Action plan for the Professional Orientation of the center.
5. Proposed improvement actions, if any, based on the analysis of satisfaction survey evaluation reports.
6. Evaluations from Madrimasd, if available.

Necesidades de recursos

1. Computer for managing and analyzing student data, scheduling career counseling sessions, and organizing career development activities.
2. Record-keeping folder or software to maintain documentation related to career counseling sessions, student progress reports, and attendance records.
3. Dedicated staff, such as career counselors or coaches, to provide guidance and support to students in their professional development journey.
4. Access to resources and materials for career development activities, such as workshop materials, industry reports, or job search tools.

Objetivo

• Planning, developing, and analyzing periodic studies to determine the level of satisfaction of different stakeholders with the support, administrative, and management services provided by the school.
• Identifying the different groups of stakeholders, such as students, faculty, staff, and collaborating entities, and their specific needs and expectations.
• Developing appropriate survey instruments to collect feedback and opinions from the stakeholders.
• Implementing the surveys through appropriate channels, such as online questionnaires, interviews, or focus groups.
• Analyzing the results of the surveys and identifying strengths, weaknesses, and areas for improvement.
• Developing and implementing action plans to address the areas for improvement and enhance stakeholder satisfaction.
• Monitoring and evaluating the effectiveness of the action plans and making adjustments as needed.

Propietario

Academic Department

Alcance

Establish a system to determine the degree of satisfaction with the program among different groups (faculty and students).

Entradas

• Current legislation on data privacy and protection
• Previous reports from previous studies on the satisfaction level of consulted stakeholders including students, faculty, and administrative staff

Salidas

• Report with the results of the different items that make up the satisfaction surveys on the title, as well as the main indicators of the process.
• Analysis by the Quality Assurance Committee whose results will be reflected in the procedure for Monitoring, Evaluation and Improvement.
• Record of the management system and procedures for the improvement of the title.

Registros

• Minutes of the Management and Procedures for the Improvement of the programme.
• Proposed improvement actions.
• Other evaluations, if any.

Necesidades de recursos

People involved (School Management, Quality Department, Teachers, Students, and Administrative Staff).

School server. Questionnaires and other documents involved in the procedure.

Objetivo

To establish a system for monitoring the job placement and satisfaction of graduates with the education received in the Master's program in order to analyze the effectiveness of the education in job placement.

Propietario

Quality and Standards Department, School's Management

Alcance

 Improve students' job prospects, acquire new and existing skills to keep up with changes in the job market.

Entradas

1. Student progress tracking system: Monitor students' academic performance, skill development, and engagement throughout their time at the European School of Economics.
2. Job placement services: Support students in their job search by offering resources, guidance, and connections to potential employers.
3. Alumni feedback: Collect feedback from alumni on the effectiveness of the education they received and how it has impacted their career success.

Salidas

1. Analysis of the effectiveness of the Master's program in supporting students' job placement: Assess how well the program prepares students for the job market and helps them secure employment in their desired field.
2. Continuous improvement of the program: Utilize the insights gained from tracking students' progress and alumni feedback to enhance the curriculum, teaching methods, and support services.

Registros

1. Reports on student progress, job placement rates, and alumni feedback, which can be used to inform decisions about program improvements and resource allocation.

Necesidades de recursos

1. Computer for managing and analyzing data on student progress, job placement, and alumni feedback.
2. Dedicated staff, such as career counselors or job placement coordinators, to support students in their job search and provide guidance on career development.
3. Access to job market information, such as industry trends and employer requirements, to ensure the program remains relevant and responsive to changes in the job market.
4. Collaboration with partner companies and alumni network to create opportunities for internships, job placements, and networking events.

Objetivo

To establish and implement a process for managing the Professional Network of the European School of Economics, which includes students, alumni, professors, collaborating and employing companies and institutions. 

Facilitate communication, networking, and collaboration among these groups, as well as promote the exchange of knowledge, skills, and professional opportunities. 

Ensure compliance with current legislation on privacy and data protection, and adhere to established quality standards and certification guidelines, such as those provided by Madridmasd CUALIFICAM. 

Utilize tools such as surveys and information extracted from LinkedIn to gather feedback and evaluate the effectiveness of the network management process. Ultimately, the program aims to enhance the professional development and career prospects of its members by fostering a dynamic and supportive professional community.

Propietario

Career services, Alumni Relations, Management of the School, Media & Communication Department, Marketing team

Alcance

to create a dynamic environment that fosters professional growth, networking, and collaboration among students, alumni, and partner companies through a variety of activities and events, ultimately enhancing academic and career development.

Entradas

1. Stakeholder information: Contact details and areas of expertise for alumni, partner companies, industry professionals, faculty members, and students who may participate in or benefit from the events.
2. Event ideas and topics: Relevant and engaging themes or subjects for seminars, guest lectures, panel discussions, workshops, and other activities.
3. Participant availability and preferences: Information on participants' availability, interests, and preferences to help tailor events and activities to the target audience.
4. Budget and resource allocation: Financial and logistical resources dedicated to organizing and hosting the events and activities.
5. Communication channels: Established channels, such as email lists, social media groups, or newsletters, for sharing information about events and activities with the target audience.
6. Feedback from past events: Insights and lessons learned from previous events to inform the planning and execution of future activities.

Salidas

1. Seminars with alumni
2. Guest lectures at the school
3. Panel discussions:
4. Networking events
5. Workshops and training sessions
6. Mentoring program
7. Job and internship fairs
8. Industry visits and field trips
9. Collaborative projects

Registros

1. Attendance lists: Keep track of participants (students, alumni, industry professionals, faculty) attending each event, including their names, contact information, and affiliations.
2. Event agendas and materials: Retain copies of event agendas, presentation slides, handouts, or other materials shared during the event.
3. Photos and videos: Capture photos and videos of the events for documentation purposes, promotional materials, or sharing on social media channels.
4. Feedback forms and surveys: Collect feedback from participants through post-event surveys or feedback forms, providing insights into the effectiveness and relevance of the activities.
5. Event summaries or reports: Prepare summaries or reports for each event, outlining key points discussed, insights gained, and any follow-up actions required.
6. Speaker biographies and contact information: Maintain a database of speakers, including their biographies, contact information, and areas of expertise.
7. Mentoring program records: Document details of the mentoring program, including mentor-mentee matches, objectives, progress updates, and feedback from both mentors and mentees.
8. Job and internship fair records: Keep track of participating companies, positions offered, and the number of students who secured employment or internships through the fair.
9. Collaborative project records: Maintain documentation related to collaborative projects, including project descriptions, objectives, outcomes, and participant details.

Necesidades de recursos

Personnel:

• Event coordinator or team responsible for planning, organizing, and executing the events.
• Faculty members, alumni, or industry professionals who will act as speakers, panelists, or workshop leaders.
• Support staff, such as administrative assistants or IT personnel, to help with logistics, technical setup, and event management.

Facilities:

• Meeting rooms or conference halls to host seminars, guest lectures, panel discussions, workshops, and other events.
• Networking event venues, such as a reception area or outdoor patio, for hosting mixers or receptions.
• Suitable locations for job and internship fairs, with space for company booths and room for attendees to interact.

Equipment:

• Audiovisual equipment, such as microphones, speakers, projectors, and screens, for presentations and discussions.
• Computers or laptops with internet access for workshops, training sessions, and collaborative projects.
• Furniture, such as tables, chairs, and podiums, to set up the event spaces.

Materials:

• Presentation materials, including slides, handouts, or digital resources, for seminars, guest lectures, and workshops.
• Promotional materials, such as posters, flyers, or digital advertisements, to publicize the events.
• Signage and wayfinding materials to guide participants through the event spaces.

Communication channels:

• Establish and maintain communication channels, such as email lists, social media groups, or newsletters, to keep participants informed about the events and opportunities for collaboration.

Evaluation tools:

• Develop and implement evaluation tools, such as feedback forms or post-event surveys, to assess the effectiveness and relevance of the activities and gather insights for improvement.

Objetivo

STUDENT FEEDBACK POLICY 

1. Policy statement 

1.1 Every student will have the opportunity to give their feedback on the different aspects of School life. 

2. Overview 

2.1 The European School of Economics and the Students’ Representatives are committed to working in partnership to provide effective structures for student feedback. 

2.2 This policy covers how ESE gathers feedback from students about their school experience, and utilises it in quality assurance and enhancement activities. 

2.3 The European School of Economics considers it important to create a culture and an environment that promote student engagement throughout the institution. Working in partnership with the Students’ Representatives, ESE is responsible for providing opportunities for students to give feedback on their experiences. The school listens to the student voice captured at programme, academic, School level and institutionally, and through activities led by the Students’ Representatives, through mechanisms such as; 

- Student Feedback forms: 

Student Feedback Forms are the primary direct means by which every student can participate in quality assurance at the school. Each module is evaluated through a questionnaire each time it is taught and module survey results are part of the annual monitoring process. In week 7, Students are required to complete anonymous student feedback forms to evaluate modules, their approach to the studies and the lecturers’ teaching. 

Feedback Forms are completed for each module taught during the term of studies and a recap is sent to the Head of Academic Coordination and Head of Quality & Standards, who evaluate the results and then include the information in the Annual Review. 

The results of these are considered at School level and also feed into School action plans. 

Students will be able to see, after the end of each semester, the Annual Module Reports for the modules that they took that semester. 

- Student representation through elected Students’ Representatives. 

ESE and the Students’ Representatives are committed to providing effective structures for student feedback and representation. 

Collecting, analysing and responding to evidence are fundamental features of the 

School, and ESE employs professionals to conduct and analyse feedback from students at institution-level in order to make improvements to the student experience. 

3. Governance 

3.1 This policy is jointly owned by the School and the Students’ Representatives, who will work together to ensure adherence to the principles below. Local Students Services officers (and ultimately the Campus Managers) and Students’ Representatives are responsible for ensuring that feedback is collected responsibly, acted upon where necessary and that any actions taken are fed back to students effectively. 

3.2 The Students Services Committee, along with Campus Managers and Academic Coordinators will receive and review analyses of research results and other management information. 

4. Principles 

4.1 Any primary research to be conducted responsibly and ethically. 

4.1.1 The research professionals employed by the school to conduct student research abide by the Code of Conduct as do any agencies to which work may be outsourced. 

4.1.2 ESE also has its own ethical approval system which assesses all research using a risk-based approach. 

4.1.3 Both the code of conduct and code of ethics share the same core principles for research methodology, for example; 

• fairness of access 

• protection of (vulnerable) participants anonymity and 

• confidentiality for responses data protection 

4.1.4 Where open-ended comments are collected, these are monitored for inappropriate language or information which might result in an individual being identified before they are disseminated within the school or the Students’ Representatives. 

4.1.5 In order to protect the anonymity of respondents and to provide robust data, a minimum reportable response rate/ number of responses is/are set specific to each project, both for analyses of ‘total responses’ and for sub-groups. 

4.1.6 Any complaints raised through student feedback mechanisms will be referred through the Students Complaint Policy and Procedures. 

4 

4.2 Student feedback to be used to enhance the quality of the student experience and to ensure that the management of academic quality takes account of student views. 

4.2.1 Student feedback is analysed at a number of levels, including institutional-level, School- level, programme-level, and by demographic factors (such as fee status, widening participation factors etc). 

4.2.2 These different analyses are discussed in the relevant fora, for example Academic Committee, Management Committee. 

4.2.3 Student feedback is routinely used in the formal processes of the school in order to enhance the quality of the student experience. School performance agreements, business planning, programme validation and annual monitoring processes all require commentary from ESE and the various departments on the issues raised in student feedback mechanisms, and any actions taken or proposed. 

4.3 ESE will feed back to students and the Students’ Representative about actions taken in response to student feedback. 

4.3.1 Student feedback received through surveys or other research should be actively linked to the student representation system, with student representatives given access to the relevant analyses, allowing them to be discussed in the various fora. 

4.3.2 There are a number of mechanisms which may be used to directly report to students the actions taken as a result of feedback. These include; 

- Emails from Director of Programmes, Heads of Departments etc. 

- Social media. 

Propietario

Head of Academic Coordination and Head of Quality & Standards

Alcance

The process of gathering and utilizing student feedback for quality assurance and enhancement activities at the European School of Economics, in partnership with the Students' Representatives.

Entradas

• Policy statement outlining the opportunity for every student to provide feedback on their school experience
• Overview of how ESE gathers feedback from students and uses it for quality assurance and enhancement
• Mechanisms for collecting student feedback, including student feedback forms and elected students' representatives
• Governance structure to ensure adherence to principles and responsible collection and analysis of feedback data
• Core principles for research methodology, including fairness of access, protection of anonymity, and confidentiality for responses data protection
• Use of student feedback to enhance the quality of the student experience and inform management of academic quality
• Feedback provided to students and students' representatives about actions taken in response to their feedback, including through emails and social media.

Salidas

1. Student feedback forms completed for each module taught during the term of studies, which are used to evaluate modules and the lecturers' teaching.
2. Recap of student feedback results sent to the Head of Academic Coordination and Head of Quality & Standards for evaluation and inclusion in the Annual Review.
3. Annual Module Reports made available to students after the end of each semester.
4. Analysis of student feedback at program, academic, school, and institutional level to make improvements to the student experience.
5. Feedback provided to students and Student Representatives about actions taken in response to student feedback.
6. Mechanisms such as emails and social media used to directly report to students about the actions taken as a result of feedback.

Registros

The policy document outlines the responsibilities and procedures for collecting, analyzing, and responding to student feedback. The records involved in this process include:

1. Student feedback forms and questionnaires filled out by students for each module taught during the term of studies.
2. Results of module survey and feedback forms that are part of the annual monitoring process.
3. Annual Module Reports for the modules that students took during the semester.
4. Analyses of research results and other management information reviewed by the Students Services Committee, Campus Managers, and Academic Coordinators.
5. Records of any complaints raised through student feedback mechanisms, which will be referred through the Students Complaint Policy and Procedures.
6. Ethical approval system for assessing all research using a risk-based approach.
7. Code of conduct and code of ethics for research methodology.

All records involved in the feedback process should be handled responsibly, ethically, and in compliance with applicable laws and regulations on data privacy and protection.

Necesidades de recursos

Students' Feedback Form

Ordenador

Correos Eletronicos

Servidor

Personnel: Students’ Representatives, Head of Academic Coordination and Head of Quality & Standards, Student Services officer

Objetivo

Evaluate the level of satisfaction of companies participating in the Internship Board for selecting and hiring students at their institution.

Establish the necessary Improvement Actions, including their objectives, commitments, responsible parties, and deadlines.

Propietario

Head of Quality and Standards

Alcance

Collaborating companies within the Internship portfolio of the institution

Entradas

Evaluation questionnaire for external internship tutors at collaborating entities.

Evaluation questionnaire for associated professors, internship coordinators, and tutors at the center/company.

Questionnaire for employers.

Salidas

Report of results from the analysis of satisfaction in Professional Internships

Report of results from the analysis of satisfaction in the questionnaire for Employers

Registros

• Evaluation questionnaires for companies participating in the Internship Portfolio
• Improvement actions and their progress reports
• Reports of satisfaction analysis for the Professional Practices
• Reports of satisfaction analysis for the Employer questionnaire
• Self-report for Title monitoring

Necesidades de recursos

• Internship Supervisor
• Quality Department and General Management
• Questionnaires, reports, indicators, and data